Privacy Policy & Terms

TunaShare Burundi, 06 Av Moso, Rue Kirimiro, Rohero II, Bujumbura, Burundi, is the controller for the personal data processed through tunashare.com. Contact: info@tunashare.com. Full publisher details are on our Imprint page.

• Contact form: name, email, optional organisation, subject and message. Used solely to answer your request. Legal basis: legitimate interest / pre-contractual steps.
• Startup applications: founder name, email, startup details, team size, pitch and optional pitch deck. Used to assess your application to the incubation hub.
• Accounts: email and authentication data, if you create an account, to give you access to your application status.
• Analytics: aggregated, privacy-friendly usage statistics (pages viewed, referrer, device type). No advertising profiles are built and we do not sell data.
• TunaRide services: carpool requests include pickup, destination, departure, seat count, contact name and phone, mobile-money preference, optional accessibility needs and incident reports. Driver registrations include name, phone, vehicle registration, description and passenger capacity. These are used for team review and coordination. Authorized Hub staff can access requests and check records; passengers can only access their own requests. Published listings expose route, time, price and available seats, not private contacts. Driver and vehicle details are shared with the assigned passenger only after confirmation; the assigned driver can then access that confirmed passenger’s name, phone and seat count. No identity-document uploads or mobile-money credentials are collected. Journey summaries are shared only when a passenger chooses to do so.

Data is stored on managed cloud infrastructure (database, file storage and authentication) under a data processing agreement. Email notifications are sent by our transactional email provider. Some processors operate outside Burundi and the EU; transfers rely on standard contractual clauses.

Contact messages: up to 24 months. Startup applications: up to 36 months, so we can follow up across cohorts. Account data: until you delete your account. Anonymised impact statistics (rides, jobs, CO₂) may be kept indefinitely — they contain no personal data.

You may request access, correction, deletion, restriction, portability, or object to processing at any time by emailing info@tunashare.com. We answer within 30 days. You may also lodge a complaint with your competent data protection authority.

We use only cookies that are strictly necessary to run the site and keep you signed in. Analytics is configured without cross-site tracking cookies. No third-party advertising cookies are set.

By using this website and our services you agree to use them lawfully and not to disrupt or misuse them. For TunaRide: a ride request is not a confirmed booking. Travel only after the team has confirmed the driver, vehicle, agreed route, departure and price. Follow local traffic rules and report incidents to the Hub. Checks reduce risk but do not guarantee safety, and incident reporting is not emergency dispatch. Content on this site is provided without warranty; programme details, pricing and availability can change.

We update this policy when our services change. The date at the top of this page always reflects the current version.